Crate & Barrel

Trish did any outstanding job! Great Customer Service - starting with locating a select item from a wedding registry, then packing valuable items, with care. In the meantime, requested a cart be delivered, to assist bringing items to car, then going as far as to put in car, before a fairwell greeting. Keep up the good work. Your parents taught you well.

I purchased a Brabantia Matte Black Dual Compartment Bo Touch trash bin with pick up in store. This is a nearly $300 trash bin and this store attempted to give me a used, severely dented, out of box trash can. When I asked if there were other bins in box that I could be given, the sales person said they had no idea and walked away. The representative working the pick up area Becca, was an absolute horror. When she arrived back to the desk to assist me, I mentioned to her, that the other sales person hadn’t addressed my inquiry about an alternate bin. She immediately said there weren’t anymore without even looking in the system. She seemed to realize I noticed this and said, ‘oh let me see!’ And magically there were no other bins when she looked. I requested a refund of purchased which she processed, but she couldn’t give me a receipt claiming it would come via email. I still don’t have a confirmation of cancellation in my email. I work in architecture and design running a showroom for a major commercial manufacturer. Our entire collection of cutlery and plate ware for 40 guests, came from this company due to my suggestion. I personally have two Hugger sofas in my home amongst many other pieces. I am appalled that they tried to give me an opened box used item as if it were acceptable, with no explanation, then treated me as if I were a bother for requesting assistance getting a new item. You have effectually lost my personal and work life business. I will never refer nor shop with this company again.

Skinny, middle aged cashier with platinum blonde short haircut on the register today needs to be on the floor or out the door with her horrible attitude. Some of the cashiers only want to service white people and it’s very telling, every other ethnicity has to wait but them and the line for the holidays is very disorganized. Get a better system in place, friendlier staff, and racist women off the registers. I won’t be back.

Purchase a glass Christmas tree and the item went on sale a few days later. I requested a a price match because I purchase the item less than 30 days ago. They stated they can only price match up to 7 days. I told them I could return and purchase the item again at the sale price. They still refused. Any other store would have issued the credit. Poor customer service.